Frequently Asked Questions
Discover everything you need to know about your Viktor&Rolf experience.
How can I ensure my Viktor&Rolf piece is authentic?
Authenticity is guaranteed for all items purchased directly through our official website or authorized retailers. Each Haute Couture and Avant-Garde piece comes with a certificate of authenticity.
What is your return policy for online orders?
We accept returns for unworn, unwashed, and undamaged items with all original tags and packaging intact within 14 days of delivery. Please note that personalized items and certain fragrance sets are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the final stage of checkout.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. For our made-to-order collections, please allow additional time as specified on the product page.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we begin processing orders immediately. You may cancel your order within 30 minutes of placement; after this window, the standard return process must be followed.