Returns & Exchanges

At Viktor&Rolf, we strive for perfection in every creation; however, if you are not entirely satisfied with your purchase, you may return your items within 14 days of receipt. All returns must be in their original condition, unworn and with all luxury packaging and security tags intact.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our online return portal to select the items you wish to send back and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully place the items in their original designer packaging and shipping box, ensuring the return form and RMA number are included inside.

• 3.
  Affix Shipping Label

  Attach the pre-paid shipping label provided in your original order to the outside of the box, ensuring any previous delivery labels are completely covered.

• 4.
  Drop Off and Track

  Hand over your package to the designated courier service and retain your tracking receipt; your refund will be processed once our atelier confirms the item's condition.